Terms of service

Welcome to Angel Paws.

These Terms & Conditions govern your access to and use of the Angel Paws website and your purchase of products through our online store.

By accessing our website or placing an order, you agree to these Terms & Conditions and the policies referred to in them.

If you do not agree with these terms, please do not use our website or place an order.

1. About Angel Paws

"Angel Paws", "we", "us" and "our" refer to Angel Paws, the operator of this online store.

Our website is operated using Shopify's e-commerce platform.

All purchases made through this website are transactions between the customer and Angel Paws.

2. Use of the Website

You agree to use our website only for lawful purposes.

You must not:

  • Use the website for fraudulent or unlawful activities;
  • Attempt to gain unauthorised access to our website or systems;
  • Interfere with the operation or security of the website;
  • Upload malicious code or harmful material;
  • Copy or reproduce website content without permission;
  • Use automated systems to misuse, scrape or interfere with the website; or
  • Provide false or misleading information.

3. Product Information

We make reasonable efforts to ensure that product descriptions, prices, images, specifications and other information on our website are accurate.

However:

  • Product packaging may differ from photographs;
  • Manufacturers may change packaging, labels or product specifications;
  • Colours may vary depending on your device;
  • Product availability may change; and
  • Occasional typographical or technical errors may occur.

We reserve the right to correct errors and update product information when necessary.

4. Product Use and Pet Health

Products purchased through Angel Paws should be used strictly according to the manufacturer's instructions.

Angel Paws does not provide veterinary diagnosis, treatment or medical advice.

For health-related products, supplements or products intended for a pet with a medical condition, customers should consult a qualified veterinarian before use.

5. Orders

When you place an order, you are submitting a request to purchase the selected products.

An order confirmation confirms that we have received your order but does not necessarily constitute final acceptance if further verification is required.

Angel Paws reserves the right to refuse or cancel an order where reasonably necessary, including in cases of:

  • Product unavailability;
  • Pricing or technical errors;
  • Suspected fraudulent activity;
  • Payment verification issues;
  • Incorrect product information; or
  • Other legitimate operational reasons.

If an order is cancelled after payment has been received, the applicable refund will be processed.

6. Prices and Taxes

All prices displayed on the website are in Indian Rupees (INR).

Applicable taxes are included in the displayed product price unless otherwise stated.

Shipping charges, where applicable, are displayed separately at checkout.

Prices and promotional offers may change without prior notice. The price applicable when the order is successfully placed will apply to that order.

7. Payment

Orders are processed after successful payment confirmation.

Payment transactions are handled through authorised payment service providers and available payment gateways.

You agree to provide accurate payment and billing information and confirm that you are authorised to use the selected payment method.

8. Shipping and Delivery

Shipping and delivery are governed by our Shipping Policy.

Current standard shipping charges are:

  • Orders below ₹599: ₹59
  • Orders ₹599 and above: Free shipping across India

Delivery estimates are:

  • Vadodara: 1–2 business days
  • Rest of Gujarat: 2–3 business days
  • Rest of India: 4–7 business days

Delivery times are estimates and may be affected by courier operations, weather, public holidays, festivals, transport disruptions or other circumstances beyond our reasonable control.

9. Returns, Refunds and Cancellations

Returns, refunds, replacements and cancellations are governed by our Return & Refund Policy.

Customers should review that policy before placing an order.

10. Customer Responsibilities

You are responsible for:

  • Providing accurate name, address, email and telephone information;
  • Reviewing your order before completing payment;
  • Providing a suitable delivery address;
  • Ensuring that someone is available to receive the order where necessary; and
  • Using purchased products responsibly and according to the manufacturer's instructions.

Angel Paws is not responsible for delivery failures caused by incorrect or incomplete information supplied by the customer.

11. Intellectual Property

All original website content, including:

  • Logos
  • Brand elements
  • Photographs
  • Graphics
  • Product descriptions created by Angel Paws
  • Written content
  • Website design
  • Page layouts

is owned by Angel Paws or its respective licensors, unless otherwise stated.

You may not reproduce, distribute, modify or commercially exploit such content without prior written permission.

Product names, trademarks and logos belonging to manufacturers and other third parties remain the property of their respective owners.

12. Third-Party Services and Links

Our website may use third-party services such as:

  • Shopify;
  • Payment gateways;
  • Courier/logistics providers;
  • Analytics services;
  • Marketing services; and
  • Other technology providers.

Third-party services are subject to their own terms and privacy policies.

Angel Paws is not responsible for the independent operations or policies of third-party websites or services.

13. Reviews and User Content

If you submit a review, photograph, comment or other content to Angel Paws, you confirm that:

  • You have the right to submit the content;
  • The content is truthful to the best of your knowledge;
  • The content does not violate another person's rights;
  • The content is not unlawful, abusive or defamatory; and
  • The content does not contain malicious software.

By submitting content for publication on our website or official channels, you grant Angel Paws permission to use, reproduce and display that content for legitimate business and promotional purposes, subject to applicable law.

14. Website Availability

We aim to keep our website available and functioning properly, but we do not guarantee that the website will always be uninterrupted, error-free or available.

The website may occasionally be unavailable because of:

  • Maintenance;
  • Technical problems;
  • Hosting issues;
  • Updates;
  • Security measures; or
  • Circumstances beyond our reasonable control.

15. Limitation of Liability

To the extent permitted by applicable law, Angel Paws will not be responsible for indirect or consequential losses arising from the use of our website or products.

Nothing in these Terms is intended to exclude or limit any liability that cannot lawfully be excluded or limited under applicable Indian law.

Where permitted by law, Angel Paws' liability relating to a particular purchase will generally be limited to the amount paid for the relevant order.

16. Force Majeure

Angel Paws will not be responsible for failure or delay in performing its obligations where such failure or delay results from circumstances beyond our reasonable control, including:

  • Natural disasters;
  • Severe weather;
  • Government restrictions;
  • Strikes;
  • Transport disruptions;
  • Courier disruptions;
  • Internet or infrastructure failures;
  • Public emergencies; or
  • Other unforeseen events.

17. Privacy

Your use of our website is also subject to our Privacy Policy.

Our Privacy Policy explains how we collect, use, store and share personal information.

18. Changes to These Terms

Angel Paws may update these Terms & Conditions from time to time.

The updated version will be published on this page with a revised "Last Updated" date.

Your continued use of the website after the updated Terms have been published constitutes acceptance of the revised Terms, to the extent permitted by applicable law.

19. Governing Law and Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable law, courts having jurisdiction in Vadodara, Gujarat shall have jurisdiction over disputes arising from or relating to these Terms or purchases made through Angel Paws.

Nothing in these Terms limits any statutory rights or remedies available to consumers under applicable Indian law.

20. Contact Information

For questions regarding these Terms & Conditions:

Angel Paws
Email: info@angelpaws.co.in
WhatsApp/Call: +91 90333 16965

Business Address:
C-702, Bakeri Swara, Maneja Crossing,
Vadodara – 390013, Gujarat, India.

GSTIN: 24AZAPD8653P1Z1
Udyam Registration: UDYAM-GJ-24-0089785