Shipping policy

Shipping Policy

Last Updated: July 20, 2026

At Angel Paws, we are committed to delivering your pet's essentials safely, conveniently and on time across India.

1. Order Processing

Orders are processed within 24–48 business hours after successful payment confirmation.

Orders placed after business hours, on Sundays or on public holidays will be processed on the next working day.

Once your order has been dispatched, you will receive tracking details through your registered email address and/or WhatsApp number.

2. Delivery Timelines

Our estimated delivery timelines are:

  • Vadodara: 1–2 business days
  • Rest of Gujarat: 2–3 business days
  • Rest of India: 4–7 business days

These are estimated delivery timelines and are not guaranteed. Delivery may take longer during festivals, public holidays, adverse weather, courier disruptions or other circumstances beyond our reasonable control.

3. Shipping Charges

We offer simple, transparent shipping charges across India:

  • Orders below ₹599: ₹59 shipping
  • Orders of ₹599 or above: FREE shipping

The applicable shipping charge, if any, will be displayed at checkout before payment is completed.

4. Order Tracking

Once your order is dispatched, a tracking link will be shared with you by email and/or WhatsApp.

Please note that tracking information may take up to 24 hours after dispatch to become active.

5. Delivery Attempts

Our courier partners generally make 2–3 delivery attempts.

If delivery cannot be completed because of:

  • an incorrect or incomplete address;
  • an incorrect contact number;
  • the recipient being unavailable;
  • refusal to accept the parcel; or
  • any other reason attributable to the customer,

the shipment may be returned to Angel Paws.

Any applicable re-shipping charges for such orders will be borne by the customer.

6. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

Angel Paws will not be responsible for delays, failed deliveries or additional shipping charges resulting from incorrect or incomplete information provided by the customer.

If you need to change your shipping address after placing an order, please contact us immediately. Address changes can only be accommodated if the order has not yet been packed or dispatched.

7. Delivery Delays

Delivery may occasionally be delayed due to circumstances beyond our reasonable control, including:

  • Severe weather
  • Natural disasters
  • Public holidays
  • Festival or seasonal courier congestion
  • Transport disruptions
  • Courier operational issues
  • Government restrictions
  • Other unforeseen circumstances

We appreciate your patience in such situations.

8. Damaged or Tampered Packages

If your package appears visibly damaged, opened or tampered with at the time of delivery, please refuse the shipment whenever possible.

If you accept the package, we strongly recommend recording a continuous unboxing video from the unopened package through the opening of the parcel and inspection of its contents.

Any claim relating to a damaged, tampered, defective or incorrect product must be reported to us within 24 hours of delivery.

Please email us at info@angelpaws.co.in with:

  • Order number
  • Photographs of the package and product
  • Unboxing video, wherever available
  • Description of the issue

Claims will be reviewed in accordance with our Return & Refund Policy.

9. Multiple Shipments

An order containing multiple products may be shipped in separate parcels depending on product availability, warehouse location or courier arrangements.

You will not be charged additional shipping for separate shipments initiated by Angel Paws.

10. Shipping Restrictions

Angel Paws currently ships only within India.

We do not currently offer international shipping.

11. GST Invoice

A GST invoice will be issued for eligible orders in accordance with applicable GST requirements. The invoice may be included with the shipment or shared electronically.

12. Contact Us

For any shipping-related questions, please contact:

Angel Paws Customer Support
Email: info@angelpaws.co.in
WhatsApp/Call: +91 90333 16965
Support Hours: Monday to Saturday, 10:00 AM–7:00 PM IST