Shipping policy
Shipping Policy
Last Updated: July 20, 2026
At Angel Paws, we are committed to delivering your pet's essentials safely, quickly, and affordably across India.
1. Order Processing: Orders are processed within 24–48 business hours after successful payment confirmation. Orders placed after business hours, on Sundays, or on public holidays will be processed on the next working day. Once your order is dispatched, you will receive a tracking link via email and/or WhatsApp.
2. Estimated Delivery Timeline:
Vadodara: 1–2 business days
Rest of Gujarat: 2–3 business days
Rest of India: 4–7 business days
Delivery timelines are estimates and may vary due to courier operations, weather conditions, public holidays, festivals, or other unforeseen circumstances.
3. Shipping Charges:
📍 Vadodara (Local Delivery)
Order Value Shipping Charge
₹0 – ₹299 ₹49
₹299 & Above FREE Shipping
📍 Standard Delivery – Across Gujarat (Excluding Vadodara)
Order Value Shipping Charge
₹0 – ₹399 ₹79
₹399 – ₹599 ₹59
₹599 – ₹799 ₹39
₹799 & Above FREE Shipping
🇮🇳 Standard Shipping – Rest of India
Order Value Shipping Charge
₹0 – ₹499 ₹99
₹499 – ₹899 ₹79
₹899 – ₹1,199 ₹59
₹1,199 – ₹1,499 ₹39
₹1,499 & Above FREE Shipping
4. Premium & Ultra-Premium Products: All Premium and Ultra - Premium products enjoy FREE SHIPPING across India, irrespective of order value or product weight. This benefit applies to all products categorized as Premium or Ultra- Premium on the Angel Paws website. No additional shipping charges will be applied, even for heavy or oversized Premium and Ultra-Premium products.
5. Heavy & Bulk Items (Weight-Based Shipping): Certain non-Premium and non-Ultra-Premium products, such as large pet food packs (10 KG and above) are shipped based on weight due to higher logistics costs.
Product Weight Shipping Charge
10–15 KG ₹599
15–20 KG ₹799
Additional shipping charges for products weighing above 20 KG will be communicated before dispatch.
Note: The above weight-based shipping charges do not apply to products categorized as Premium or Ultra-Premium, which always qualify for FREE SHIPPING across India, regardless of weight.
6. Order Tracking: Once your order has been shipped, a tracking link will be shared via your registered email address and/or WhatsApp number. Tracking information may take up to 24 hours after dispatch to become active.
7. Delivery Attempts: Courier partners generally make 2–3 delivery attempts. If delivery cannot be completed due to an incorrect address, customer unavailability, or refusal to accept the shipment, the order may be returned to us. Re-shipping charges, if applicable, will be borne by the customer.
8. Incorrect Shipping Information: Customers are responsible for providing accurate shipping details. Angel Paws is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses or contact information.
9. Delivery Delays: Delivery may occasionally be delayed due to factors beyond our control, including: Severe weather conditions
Natural disasters
Public holidays
Festival rush
Political unrest
Transport disruptions
Courier operational issues
We appreciate your understanding and patience in such situations.
10. Damaged or Tampered Packages: If your package appears damaged or tampered with upon delivery, please refuse the shipment whenever possible or record a complete unboxing video before opening it. Any claims regarding damaged products must be reported to info@angelpaws.co.in within 24 hours of delivery with supporting photographs and an unboxing video. Claims will be processed in accordance with our Refund & Return Policy.
11. Multiple Shipments: Orders containing multiple products may be shipped separately based on product availability or warehouse location. Customers will not be charged additional shipping for split shipments initiated by Angel Paws.
12. International Shipping: Currently, Angel Paws ships only within India.
13. GST Invoice: A GST invoice will be generated for every eligible order and included with the shipment or shared electronically.
14. Shipping Disclaimer: Delivery timelines are estimates and should not be considered guaranteed delivery commitments. Angel Paws shall not be liable for delays caused by courier companies, government restrictions, natural events, or circumstances beyond our reasonable control.
15. Contact Us:If you have any questions regarding your shipment, please contact us:
Angel Paws Customer Support
📧 Email: info@angelpaws.co.in
📱 WhatsApp or Call: +91 9033316965
🕒 Support Hours: Monday to Saturday, 10:00 AM – 7:00 PM (IST)