Refund policy

At Angel Paws, we are committed to ensuring your complete satisfaction with every purchase. However, we understand that sometimes a product may not meet your expectations or needs. This Return and Refund Policy outlines how we handle returns and refunds for products purchased on our website: www.angelpaws.co.in

We aim to ensure complete satisfaction with every order. However, if you face any issue, we’re here to assist.

✅ Eligibility for Returns:

• Return request must be raised within 24 hours of delivery

• Product must be unused, unopened, and in original packaging

• All tags, labels, and invoice must be intact
  
  

❌ Non-Returnable Items:

• Pet food, treats, and perishable products

• Opened or used items

• Products damaged due to misuse

• Items without original packaging

• Personalized or special-order items
  
  

🚚 Return Shipping:

• Original shipping charges are non-refundable

• For heavy/bulk items, return shipping may be significantly higher
  
  

🔁 How to Initiate a Return:

To request a return:

📧 Email: info@angelpaws.co.in
📞 WhatsApp: +91 90333 16965

Please include:

• Order ID

• Product details

• Reason for return

• Images/videos (if applicable)
  
  

✅ Refund Process:

• Refunds are processed after the returned item is received and inspected

• Once approved, refund will be initiated within 5–7 business days

• Amount will be credited to the original payment method
  
  

⚠️ Partial Refunds:

Partial refunds may be issued if:

• Product is returned damaged

• Items are missing parts or packaging

• Return reason is not due to our error
  
  

❌ Non-Refundable Charges:

• Shipping charges are non-refundable

• COD charges (if applicable) are non-refundable
  
  

🔄 Exchanges:

We do not offer direct exchanges.

👉 Customers can return eligible items and place a new order.

⚠️ Damaged / Incorrect Items

If you receive a damaged or incorrect product:

• Inform us within 24 hours of delivery

• Share images/videos for verification

👉 We will offer:

• Replacement
  OR

• Full refund (including shipping, if applicable)
  
  

❌ Order Cancellation:

• Orders can be cancelled within 24 hours of placement

• Once shipped, cancellation is not possible
  
  

📞 Contact Us:

📧 info@angelpaws.co.in
📞 +91 90333 16965