FAQ
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Q: How do I place an order? Browse our products, select the product and quantity you require, add the items to your cart and proceed to checkout. Enter your delivery and payment details, review your order and complete the payment. Once your order is successfully placed, you will receive an order confirmation. Q: Can I modify my order after placing it? Please contact us as soon as possible. Order modifications can only be accommodated if the order has not yet been packed or dispatched. Q: Can I change my shipping address after placing an order? Please contact us immediately with your order number and the corrected address. We can change the address only if the order has not yet been packed or dispatched. Once the shipment has been dispatched, the address generally cannot be changed. |
ShippingQ: Do you ship across India? Yes. Angel Paws currently ships across India. We do not currently offer international shipping. Q: How much is shipping?
The applicable shipping charge is displayed at checkout. Q: How long will my order take to arrive? Estimated delivery times are:
Orders are generally processed within 24–48 business hours after successful payment confirmation. Q: How can I track my order? Once your order is dispatched, we will share tracking information through your registered email address and/or WhatsApp number. Please allow up to 24 hours for tracking information to become active. Q: What happens if my parcel is delayed? Delivery timelines are estimates and may be affected by weather, festivals, public holidays, courier delays, transport disruptions or other unforeseen circumstances. If your order is significantly delayed, please contact us and we will assist you in tracking the shipment. Q: What if my package arrives damaged or tampered with? If possible, refuse a visibly damaged or tampered parcel. If you accept it, record a complete unboxing video and contact us within 24 hours of delivery with photographs and video evidence. |
PaymentsQ: What payment methods do you accept? Angel Paws currently accepts prepaid online payments through the payment options displayed at checkout, which may include cards, UPI and other payment methods supported by our payment gateway. Q: Do you offer Cash on Delivery? COD availability depends on the payment and shipping options enabled for your order at checkout. If COD is not displayed as an option during checkout, the order must be prepaid. Q: My payment was successful but I did not receive an order confirmation. What should I do? Please check your email, including your spam/junk folder. If the order confirmation is still not received, contact us with your payment reference/transaction details and the email/mobile number used for the order. Q: My money was debited but my order was not confirmed. Please do not immediately make another payment. Contact us with:
We will check the payment status and assist you. |
Returns & RefundsQ: Can I return a product? Eligible unopened and unused non-food products may be considered for return within 24 hours of delivery, subject to our Return & Refund Policy. Q: Can I return pet food or treats? Pet food, treats and other perishable products are generally non-returnable. However, if you receive a damaged, defective, expired or incorrect product, contact us within 24 hours of delivery for assistance. Q: What if I receive the wrong product? Contact us within 24 hours of delivery with your order number, photographs and an unboxing video, where available. After verification, we may arrange a replacement or refund. Q: What if an item is missing from my order? Contact us within 24 hours of delivery with your order number and details of the missing item. Photographs of the received parcel and its contents may help us investigate the issue quickly. Q: How long does a refund take? Approved refunds are generally initiated within 5–7 business days after the returned product has been received and inspected. The time taken for the amount to appear in your account may depend on your bank or payment provider. Q: Can I cancel my order? You may request cancellation within 24 hours of placing the order, provided the order has not yet been packed or dispatched. Once an order has been dispatched, it cannot be cancelled. |
ProductsQ: Are your products genuine? Angel Paws strives to source genuine products from trusted brands and legitimate suppliers. Product packaging may vary because manufacturers periodically update their packaging and product presentation. Q: Why does the packaging look different from the photograph on the website? Manufacturers may change packaging, labels or artwork without prior notice. The product supplied may therefore look different from the image displayed online while still being the correct product. Q: Do you provide veterinary advice? No. Angel Paws is a pet-products retailer and does not provide veterinary diagnosis or treatment. Please consult a qualified veterinarian for medical concerns relating to your pet. |
AccountQ: Do I need an account to place an order? You can use the checkout options available on the website. If an account is available/required for a particular checkout flow, follow the instructions shown on the website. Q: How do I update my contact details? Log in to your account and update your information from your account/profile settings, where available. If you need assistance, contact our customer-support team. ContactQ: How can I contact Angel Paws? Email: info@angelpaws.co.in Support Hours: Monday to Saturday, 10:00 AM–7:00 PM IST |