FAQ

Q: How does Angel Paws handle shipping for online orders?

At Angel Paws, we ensure a smooth and reliable delivery experience for all our customers. We offer express delivery in Vadodara within 24–48 hours, standard delivery across Gujarat within 2–3 business days, and shipping across India within 4–7 business days. Shipping charges are calculated at checkout based on your location, order value, and product type, so you always know exactly what you’re paying before completing your purchase.

Q: How do I create an account on Angel Paws?

Creating an account on Angel Paws is a straightforward process designed to get you and your furry friends pampered as quickly as possible. Follow these steps:

1. Visit our website: Go to www.angelpaws.com.
   
   2. Locate the Log in Button: Find the "Log in" button at the top right corner of the homepage and click on it.
   
   3. Fill in Your Details: You will be directed to Log in page where you can find Sign up option under New Customer section. Later you will find a registration form in account settings where you need to provide essential information such as your name, email address, and a password for your account.
   
   4. Complete Pet Profile (Optional): You can also add details about your pets, such as their names, breeds, and any special needs they might have. While this is optional, providing these details can help us tailor our recommendations and services to suit your pets better.
   
   5. Verify Your Email: After submitting the form, you will receive a verification email. Enter the Code in the email to activate your account.
   
   6. Log In and Explore: Once your account is verified, log in using your email and password, and start exploring our wide range of pet products and services.
   
   By creating an account, you can easily track your orders, manage your pet profiles, and receive personalized offers. If you encounter any issues during the sign-up process, our customer support team is always ready to assist you. Welcome to Angel Paws, where your pets feel pampered!

Q: Are Angel Paws' products available across the country?

At Angel Paws, we proudly serve pet parents across India. While we offer faster delivery within Vadodara and Gujarat, we also ship our carefully curated products to customers across the country through trusted courier partners.
Our extensive range of products can be conveniently ordered online and delivered straight to your doorstep. Enjoy the convenience of shopping with Angel Paws and give your pets the pampering they deserve!

Q: What is the platform fee for purchasing products on Angel Paws?

At Angel Paws, we strive to ensure a seamless shopping experience for pet lovers. At this moment we are not charging any separate platform fee as additional charges, just to keep the shopping experience worry free.
All the applicable charges will be clearly displayed at checkout before you finalize your purchase. This way, there are no hidden costs, and you can feel confident in providing your furry friends with the pampering they deserve without any surprises.

Q: Is the platform fee refundable at Angel Paws?

At Angel Paws, since we do not charge any platform fee, this does not apply. We believe in transparent pricing with no unnecessary additional charges.

Q: What are the delivery fees for orders placed on Angel Paws?

At Angel Paws, delivery charges vary based on your location and order value. We offer free delivery in Vadodara above ₹299, across Gujarat above ₹799, and across India above ₹1499. Any applicable shipping charges are clearly calculated and displayed at checkout before you place your order.

Q: Is the delivery fee refundable at Angel Paws?

At Angel Paws, shipping charges are generally non-refundable. However, if there is an issue from our side, such as a damaged or incorrect product, we ensure a fair resolution which may include a refund of the shipping charges.

Q: Are there any extra charges for my cash on delivery order from Angel Paws?

At this moment Angel Paws is only accepting prepaid orders. You can place your order using Visa, Mastercard, Amex Etc. Also, you can use Manual Payment mode while completing your order by making the payment using given Instructions. Once the order if placed, you can share your order number and payment confirmation screenshot through your UPI App and you will get the payment confirmation email and other details.
We will soon be bringing up an option for Cash On Delivery orders.

Q: How can I update my contact details on my Angel Paws account?

To update your contact details on your Angel Paws account, follow these simple steps:
1. Log in to Your Account: - Visit the Angel Paws website and click on the "Log In" button located at the top right corner. - Enter your email address and password to access your account.
2. Navigate to Account Settings: - Once logged in, click on your profile icon or username, which is typically found at the top right of the webpage. - Select "Account Settings" or "Profile" from the dropdown menu.
3. Edit Contact Information: - Within the Account Settings page, find the "Contact Information" section. - Click the "Edit" or "Update" button next to your current contact details.
4. Update Your Details: - Enter your new contact information, including your email address, phone number, and address as needed. - Double-check the accuracy of the entered details to ensure everything is correct.
5. Save Changes: - After updating your information, click the "Save Changes" button to ensure your new contact details are stored in our system.
6. Confirmation: - You will receive a confirmation email to your updated email address. This is to ensure the security and accuracy of your account information.
By following these steps, you can keep your account details current and ensure you receive all communications and deliveries from Angel Paws without any issues. If you encounter any problems during the process, feel free to contact our customer support for assistance.

Q: How can I update my shipping details or add more than one shipping address on Angel paws?

At Angel Paws, we strive to make your shopping experience as seamless as possible. To update your shipping details or add multiple shipping addresses, follow these simple steps:
1. Log In: Start by logging into your Angel Paws account with your username and password.
2. Navigate to Account Settings: Once logged in, click on your profile icon located at the top right corner of the page. From the dropdown menu, select "Account Settings."
3. Update Shipping Details: In the Account Settings section, you will find an option labeled "Shipping Addresses." Click on it to view and manage your shipping details. To update your current shipping address, simply click the "Edit" button next to your existing address, make the necessary changes, and then click "Save."
4. Add Multiple Addresses: To add more than one shipping address, click on the "Add New Address" button. Enter the details for the new address, including the recipient's name, street address, city, state, and ZIP code, and then click "Save." You can repeat this process to add as many addresses as you need.
5. Set Default Address: You have the option to set a default shipping address by clicking the "Set as Default" button next to any of your saved addresses. This will be the address automatically selected during checkout, though you can always choose a different address if needed.
By following these steps, you can ensure all of your furry friends' essentials are delivered where you need them, hassle-free. If you encounter any issues or need further assistance, please feel free to contact our customer service team, and we will be happy to help.

Q: How can I update my email address on my Angel Paws account?

To update your email address for your Angel Paws account, follow these simple steps:
1. Log in to your Angel Paws Account: Visit the Angel Paws homepage and click on the "Log In" button located at the top right corner. Enter your current email and password to access your account.
2. Access Account Settings: Once logged in, click on your profile icon or username at the top right corner of the page. From the dropdown menu, select "Account Settings."
3. Update Email Address: In the Account Settings page, you will see a section labeled "Email Address." Click the "Edit" button next to your current email address.
4. Enter New Email: Enter your new email address in the provided field. Make sure to double-check for any typos to ensure you receive all communications from us.
5. Save Changes: After entering your new email address, click the "Save Changes" button to update your information. An email confirmation will be sent to your new address to verify the change.

If you encounter any issues or need further assistance, feel free to contact our customer support team at info@angelpaws.com. We're here to help make sure your furry friends receive the best care and love from Angel Paws.

Q: How can I change or modify my shipping address after placing an order with Angel Paws?

At Angel Paws, we understand that plans can change, and you may need to update your shipping address after placing an order. To change or modify your shipping address, please follow these steps: 
1. Contact Customer Support: Immediately reach out to our customer support team via our contact page or by calling the number provided on our website. The sooner you notify us, the better we can assist you in addressing the change.
2. Order Number: Have your order number ready. This helps our team locate your order quickly and accurately.
3. New Shipping Address: Provide the full details of the new shipping address, including street address, city, state, and zip code.
4. Confirmation: Our customer support team will confirm the address change with you and update your order information accordingly.
Please note that address changes are possible only if the order has not yet been processed or shipped. We will do our best to accommodate your request, but once an order is out for delivery, we regrettably cannot make any changes but you cancel and make a new order.
Thank you for understanding, and we appreciate your cooperation in ensuring your furry friends receive their pampering products without delays.

Q: Do Angel Paws have any physical/offline store?

At Angel Paws, we operate as an online-first pet store to provide convenience and a curated selection of products. This allows us to serve pet parents efficiently while maintaining quality and affordability.
We are working on having Physical / Office Stores in near future, which will be updated on out website. Until then keep shopping on Angel Paws online to give your pets the love and care they deserve.

Orders Related

Q: How can I place an order on Angel Paws?

Placing an order on Angel Paws is easy and convenient. 
Begin by visiting our website at www.angelpaws.co.in.
Browse through our wide range of pet products.
When you find an item you wish to purchase, select the desired quantity and click the "Add to Cart" button.
Once you have added all the items you need, click on the shopping cart icon at the top right corner of the page to review your order.
Next, proceed to checkout by clicking the "Checkout" button. You will be prompted to either log in to your existing account or create a new account if you are a new customer.
Fill in the required shipping and payment information, making sure all details are accurate to avoid any delays.
Review your order one last time to ensure everything is correct, then click "Place Order" to complete your purchase.
You will receive an email confirmation with your order details shortly after.
At Angel Paws, we strive to make every step of your shopping experience seamless and satisfying, so your pets can feel pampered and loved. If you need any assistance during the process, our customer support team is always ready to help.

Q: How can I track my order from Angel Paws?

At Angel Paws, we understand that knowing the status of your order is important for you and your furry friends. To track your order, follow these simple steps:
1. Visit our website at www.angelpawsmart.com.
2. Log into your account using your email address and password.
3. Go to the "My Orders" section in your account dashboard.
4. Locate the order you wish to track and click on the "Track Order" link next to it.
You will be directed to a detailed tracking page that provides real-time updates on the status of your order, including its current location and expected delivery date.
If you have any issues or need further assistance, our customer service team is available to help.
At Angel Paws, we are committed to ensuring a smooth shopping experience, so you can relax knowing your pet’s necessities are on their way!

Q: Can I modify my order after it is placed on Angel Paws?

Yes, at Angel Paws, we understand that sometimes changes are necessary. You can modify your order after it has been placed, provided it has not yet been processed for shipping. To request changes, please contact our customer service team as soon as possible with your order number and the specific modifications you wish to make.
Our team will do their best to accommodate your requests promptly. Keep in mind that once your order has entered the shipping process, we will be unable to make any changes. For further assistance, you can reach our customer service via email or phone during business hours. Thank you for choosing Angel Paws, where your pets' needs come first.

Q: What should I do if items are missing from my order at Angel Paws?

At Angel Paws, we strive to ensure that every order is accurate and complete, but we understand that sometimes mistakes can happen. If you receive an order with missing items, please follow these steps for a quick resolution:
1. Check Your Order Confirmation: First, review your order confirmation email to ensure that all the items you expect were included in your original purchase.
2. Contact Customer Support: Reach out to our Customer Support team as soon as possible. Providing your order number and a detailed description of the missing items will help expedite the process.
3. Document the Issue: If possible, take a photo of the received package and any items you have already received. This can assist our team in resolving the issue more efficiently.
4. Resolution Options: Once your claim is verified, we will promptly offer a suitable resolution. This can include sending the missing items right away, issuing a refund, or providing a store credit for future purchases, depending on your preference.
We apologize for any inconvenience caused and appreciate your understanding and patience. At Angel Paws, our priority is to make sure your furry friends feel pampered and loved, and that includes ensuring you receive everything you ordered in a timely manner.

Q: What should I do if I receive a damaged or defective item from Angel Paws?

At Angel Paws, we strive to ensure that every order reaches you in perfect condition. However, if you receive a damaged or defective item, please follow these steps to resolve the issue swiftly:
1. Document the Problem: Take clear photos of the damaged or defective item, including any packaging.
2. Contact Customer Support: Reach out to our customer service team within 48 hours of receiving the item.

3. Provide Details: When contacting us, include your order number, a description of the issue, and the photos you took. This information will help us assess the situation promptly.
4. Return or Replacement: Our team will evaluate your case and offer a suitable resolution, which may include a replacement, a refund, or further instructions for returning the defective item.
We apologize for any inconvenience caused and thank you for your patience as we work to make things right. Please be assured, the satisfaction of both you and your pets is our top priority.

Q: What should I do if I received an item different from what I ordered from Angel Paws?

At Angel Paws, we strive to ensure that every order is fulfilled accurately and to your satisfaction. In rare scenarios, if you receive an item different from what you ordered, please follow these steps:
1. Verify the Order: Double-check your order confirmation email and the packing slip that came with your delivery to confirm the mistake.
2. Contact Customer Service: Reach out to our customer service team within 7 days of receiving your order. Provide your order number, a detailed description of the incorrect item received, and any relevant photos.
3. Return Instructions: Our customer service team will provide you with return instructions and a prepaid return shipping label if a return is necessary.
4. Replacement or Refund: Once we receive the incorrect item, we will promptly send you the correct item or issue a refund according to your preference.
We apologize for any inconvenience this may have caused and appreciate your understanding as we work to resolve the issue promptly.

Q: What should I do if my order from Angel Paws is marked as delivered but I haven't received it?

If your order from Angel Paws is marked as delivered but you haven't received it, we recommend taking the following steps:
1. Verify the Delivery Address: Check the shipping address in your order confirmation email to ensure it was correctly entered.
2. Check with Neighbors and Household Members: Sometimes, parcels might be delivered to a nearby address or someone else in your house may have accepted it.
3. Look for a Notice: Carriers sometimes leave a notice if they were unable to deliver the package directly.
4. Wait a Few Hours: Occasionally, packages can be marked as delivered up to 24 hours before they actually arrive.
5. Reach Out to Angel Paws Customer Support: If the carrier is unable to resolve the issue, please contact our customer support team and we will help you getting your order delivered.

We are committed to ensuring your satisfaction and will do everything we can to help resolve the issue promptly. Thank you for shopping with Angel Paws, where pets feel pampered.

Returns & Refund

Q: How can I return my product to Angel Paws?

At Angel Paws, we strive to ensure you and your furry friends are completely satisfied with your purchases. If for any reason, you need to return a product, please check our return policies and then follow our straightforward return process:
1. Initiate the Return: Contact our Customer Service team within 2 days of receiving your order. Have your order number and product details ready.

2. Return Authorization: Our team will provide you with a Return Authorization (RA) number and detailed instructions on how to return your item. Make sure to include the RA number on the outside of your return package.

3. Packaging: Carefully package the item in its original condition and packaging. Ensure that all tags, accessories, and documentation that came with the product are included.

4. Shipping: Use a trackable shipping method to send the product to the address provided by our Customer Service team.

5. Refund Processing: Once we receive and inspect the returned product, we will process your refund within 7 business days. Refunds will be issued to the original payment method. Please note that original shipping charges are non-refundable.
For more information, please visit our Return Policy page on www.angelpaws.co.in. We are committed to providing a seamless shopping experience for both you and your pets.

Q: How can I cancel my order at Angel Paws?

To cancel your order, please follow these steps:
1. Log into your Angel Paws account: Visit our website and log into your account using your username and password.
2. Navigate to 'My Orders': Once logged in, go to the 'My Orders' section located in your account dashboard.
3. Select the order to cancel: Find the order you wish to cancel and click on it to view the order details.
4. Click 'Cancel Order': If your order is eligible for cancellation, you will see a 'Cancel Order' button. Click on this button to initiate the cancellation process.
5. Confirm the cancellation: Follow the on-screen instructions to confirm the cancellation. You will receive an email confirming the cancellation of your order shortly after.

Please note that orders can only be canceled if they have not yet been processed for shipping. If your order has already been shipped, you may need to proceed with a return instead. For further assistance, feel free to contact our customer service team through our Contact Us page. We are here to ensure your experience with Angel Paws is as smooth and satisfying as possible.

Payment Related

Q: What should I do if I am unable to make a payment on the Angel Paws website?

If you are experiencing difficulties making a payment on the Angel Paws website, please follow these steps to resolve the issue:
1. Check Payment Information: Ensure that all your payment details, such as credit card number, expiration date, and billing address, are entered correctly. Any typo or mismatch could cause the payment to fail.
2. Payment Method Options: Verify that you are using one of the accepted payment methods. Angel Paws currently accepts major credit cards and UPI Payment options.
3. Browser or App Issues: Sometimes, browser settings or outdated applications can cause payment issues. Consider changing Browser to place an order. Else, ensure that your browser or the Angel Paws app is updated to the latest version and try clearing your cache and cookies.
4. Bank Authorization: Occasionally, your bank may flag a transaction for security reasons. Contact your bank or card issuer to ensure they are not blocking the payment for any reason.
5. Retry Payment: If the above steps do not resolve the issue, attempt the payment again. Sometimes, a simple refresh or retry can succeed where previous attempts have failed.
6. Contact Customer Support: If you continue to have problems, please reach out to our Customer Support team . Our team is available to assist you 24/7 and will help you resolve any payment issues promptly.

Thank you for your patience and for choosing Angel Paws - Where Pets Feel Pampered.

Q: What are the payment methods available at Angel Paws for purchasing pet products?

At Angel Paws, we aim to make your shopping experience as seamless as possible by offering a variety of secure payment methods. You can make purchases using major credit cards including Visa, MasterCard, and American Express.
Additionally, customers can opt for payment through QR Code by completing the order process over the call using our dedicated helpline number. You can also use Manual Payment option and follow the instruction to make payment using UPI Apps. Do not forget to share your Payment Confirmation screenshot on WhatsApp or email along with your order number if you select Manual Payment option.
All transactions are encrypted and secure, ensuring that your payment information is protected. If you have any questions or encounter issues during checkout, our customer service team is always ready to assist you.

Q: What should I do in case of a payment failure on Angel Paws?

If you encounter a payment failure while making a purchase on Angel Paws, please follow these steps to resolve the issue:
1. Verify Your Payment Details: Ensure that all the payment details you entered, including credit card number, expiration date, and CVV, are correct. Confirm that your billing address matches the one on file with your payment provider.
2. Check Funds Availability: Make sure that your account has sufficient funds or credit limit to cover the purchase.
3. Try Another Payment Method: If possible, try using a different payment method such as another credit card, debit card.
4. Clear Browser Cache and Cookies: Sometimes clearing your browser's cache and cookies can resolve technical issues that may be causing the payment failure.
5. Contact Your Bank: Reach out to your bank or credit card provider to check if there are any restrictions or security blocks on your account.
6. Customer Support: If the problem persists, please contact Angel Paws customer support for further assistance. We are available Monday to Friday from 9 AM to 5 PM.
At Angel Paws, we are committed to ensuring a smooth shopping experience for our customers. We appreciate your patience and understanding and are here to help resolve any payment issues promptly. Thank you for choosing Angel Paws.

Q: What should I do if my money got debited but my order did not get confirmed on Angel Paws?

If you have experienced an issue where your money was debited but your order did not get confirmed, please follow these steps:
1. Check Your Email: Sometimes, order confirmations can end up in your spam or junk folder. Ensure you check all possible folders in your email inbox.
2. Order History: Log into your Angel Paws account and navigate to "My Orders" to see if your purchase is listed there.
3. Contact Customer Support: If you cannot find any confirmation via email or in your order history, please contact our Customer Support team immediately. Provide them with details such as transaction ID, payment method, and the amount debited.
Our Support team will investigate the issue and confirm the status of your payment. If the transaction is verified but no order was confirmed, we will either process your order manually or provide a full refund as per your preference.
Being valued customer, your satisfaction is our priority, and we are committed to resolving any issues promptly. Thank you for your understanding and patience.

Q: When will I receive my refund for an order cancelled or returned from Angel Paws?

At Angel Paws, we strive to process refunds swiftly to ensure a seamless shopping experience for our customers. If you cancel an order before it has been shipped, your refund will be processed within 5 business days. In the case of returned items, once we receive and inspect the returned products, we will initiate the refund process which generally takes an additional 3 business days. Please note that the total processing time for returns may vary depending on your payment provider.
We appreciate your patience and aim to provide the best customer service for you and your furry friends. If you have any questions or concerns about your refund, please contact our customer service team.