Privacy policy

Last updated: August 24, 2026

Angel Paws respects your privacy and is committed to protecting the personal information you provide when you visit or use our website, place an order, create an account or contact us.

This Privacy Policy explains what information we collect, how we use it, when we may share it and the choices available to you.

1. Information We Collect

Depending on how you use our website, we may collect information such as:

Contact information

  • Name
  • Email address
  • Mobile/telephone number
  • Billing address
  • Shipping address

Order and transaction information

  • Products purchased
  • Order details
  • Transaction reference/details
  • Returns, refunds or cancellations
  • Delivery information

Account information

  • Login information
  • Account preferences
  • Saved addresses and other information you choose to provide

Communication information

When you contact us through email, WhatsApp, telephone, website forms or other channels, we may retain the information you provide so that we can respond to your enquiry and maintain customer-service records.

Technical information

When you visit our website, certain information may be collected automatically, including:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Pages visited
  • Website interactions
  • Referring website
  • Cookies and similar technologies

2. How We Collect Information

We may collect information:

  • Directly from you when you place an order or create an account;
  • When you contact us;
  • Automatically through cookies and similar technologies;
  • Through Shopify and other technology/service providers that support our website;
  • Through payment, shipping and logistics partners; and
  • From other service providers where permitted by applicable law.

3. How We Use Your Information

We may use your information to:

  • Process and fulfil your orders;
  • Process payments;
  • Arrange delivery;
  • Provide order tracking;
  • Manage returns and refunds;
  • Respond to customer enquiries;
  • Maintain customer accounts;
  • Improve our products and services;
  • Personalise your shopping experience;
  • Send transactional communications;
  • Send promotional communications where permitted and where you have provided the necessary consent or otherwise permitted by applicable law;
  • Detect and prevent fraud or misuse;
  • Maintain website security;
  • Comply with applicable legal and regulatory requirements; and
  • Protect our rights and those of our customers.

4. Marketing Communications

If you choose to receive promotional communications from Angel Paws, we may contact you by email, SMS, WhatsApp or other available communication channels regarding products, offers and promotions.

You may opt out of promotional communications at any time by following the unsubscribe instructions provided or by contacting us.

Opting out of promotional communications will not prevent us from sending essential transactional communications relating to your orders, payments, deliveries, refunds or account.

5. Cookies

Our website may use cookies and similar technologies to:

  • Keep the website functioning;
  • Remember preferences;
  • Understand how visitors use our website;
  • Improve website performance;
  • Support analytics; and
  • Provide relevant marketing or advertising, where applicable.

You may be able to manage cookies through your browser settings. Disabling certain cookies may affect website functionality.

6. Sharing of Information

We may share relevant personal information with service providers who help us operate our business, including:

  • Shopify;
  • Payment gateways and payment service providers;
  • Courier and logistics companies;
  • Technology and website service providers;
  • Customer-support providers;
  • Marketing and analytics service providers; and
  • Professional advisers or authorities where required or permitted by law.

We share only information reasonably necessary for the relevant purpose.

7. Shopify

Our online store is powered by Shopify.

Shopify provides the technology infrastructure that enables us to operate our online store, process orders and provide related services.

Information submitted through our website may therefore be processed by Shopify and its service providers in accordance with their applicable privacy practices.

8. Payment Information

Payments are processed through authorised payment service providers.

Angel Paws does not intentionally store complete payment-card information such as your full card number or CVV on its own systems.

Payment providers may collect and process payment information according to their own privacy policies and applicable security requirements.

9. Data Security

We take reasonable measures to protect personal information against unauthorised access, misuse, alteration or disclosure.

However, no online system or method of transmission can be guaranteed to be completely secure.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

  • Provide our services;
  • Maintain business and transaction records;
  • Resolve disputes;
  • Prevent fraud;
  • Comply with legal, tax and accounting requirements; and
  • Enforce our agreements and policies.

11. Your Privacy Choices and Rights

Subject to applicable law, you may have rights relating to your personal information, including rights to:

  • Request access to personal information we hold about you;
  • Request correction of inaccurate information;
  • Request deletion of information where legally applicable;
  • Withdraw consent where processing is based on consent;
  • Opt out of promotional communications; and
  • Raise a complaint regarding our handling of personal information.

To make a privacy-related request, contact us using the details below.

We may need to verify your identity before processing certain requests.

12. Children's Privacy

Our website is intended for general consumers and is not directed towards children.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe that a child has provided personal information to us improperly, please contact us.

13. Third-Party Websites

Our website may contain links to third-party websites or services.

Angel Paws is not responsible for the privacy practices, security or content of third-party websites.

We recommend reviewing the privacy policies of third-party websites before providing them with personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, legal requirements or privacy practices.

The updated version will be published on this page along with the revised "Last Updated" date.

15. Contact Us

For questions, requests or complaints relating to your personal information:

Angel Paws
Email: info@angelpaws.co.in
WhatsApp/Call: +91 90333 16965

Business Address:
C-702, Bakeri Swara, Maneja Crossing,
Vadodara – 390013, Gujarat, India.