Store Policy

Store Policy

Last Updated: July 20, 2026

Welcome to Angel Paws. By accessing our website or placing an order, you agree to the following Store Policy. Please read these terms carefully before making a purchase.

1. About Angel Paws

Angel Paws is committed to providing genuine, high-quality pet food, treats, toys, grooming products, healthcare products, and pet accessories for dogs, cats, birds, fish, and other pets.

We strive to offer authentic products from trusted brands along with excellent customer service and a seamless shopping experience.

2. Product Availability

All products displayed on our website are subject to stock availability.

In rare situations where a product becomes unavailable after an order is placed, we may:

  • Offer a suitable alternative (with your approval),

  • Delay dispatch until stock is available, or

  • Cancel the order and issue a full refund.

3. Pricing

  • All prices displayed on our website are in Indian Rupees (INR).

  • Prices are subject to change without prior notice.

  • Promotional prices, discounts, and offers are valid only for the specified period.

  • Prices applicable at the time of checkout will be considered final.

4. Order Acceptance

After placing an order, you will receive an order confirmation.

This confirmation acknowledges receipt of your order but does not guarantee acceptance. Angel Paws reserves the right to cancel or refuse any order due to:

  • Product unavailability

  • Pricing or technical errors

  • Suspected fraudulent activity

  • Payment verification issues

  • Any other legitimate operational reason

If your order is cancelled after payment, the applicable refund will be processed in accordance with our Refund Policy.

5. Payment Policy

Angel Paws currently accepts secure online payments through approved payment gateways.

Orders are processed only after successful payment confirmation.

6. Product Information

We make every effort to ensure that product descriptions, pricing, specifications, images, and nutritional information are accurate.

However:

  • Product packaging may vary from images shown.

  • Manufacturers may change packaging or product details without prior notice.

  • Minor colour variations may occur due to screen settings.

Customers are encouraged to read product labels before use.

7. Customer Responsibilities

Customers are responsible for:

  • Providing accurate billing and shipping information.

  • Providing a valid mobile number and email address.

  • Reviewing their order before completing checkout.

  • Ensuring someone is available to receive the delivery.

Angel Paws is not responsible for delays resulting from incorrect customer information.

8. Promotional Offers

Discount codes, coupons, and promotional offers:

  • Cannot be combined unless specifically stated.

  • May have minimum purchase requirements.

  • May be withdrawn or modified without prior notice.

  • Are valid only during the promotional period.

9. Premium & Ultra Premium Products

Products classified as Premium or Ultra Premium on the Angel Paws website are eligible for Free Shipping across India, regardless of product weight, unless otherwise stated on the product page.

10. Intellectual Property

All website content, including logos, images, product descriptions, graphics, designs, and text, is the property of Angel Paws or its respective licensors.

No content may be copied, reproduced, distributed, or used without prior written permission.

11. Limitation of Liability

Angel Paws shall not be liable for:

  • Delays caused by courier partners.

  • Temporary website interruptions.

  • Manufacturer packaging changes.

  • Indirect, incidental, or consequential losses arising from the use of products purchased through our website.

Our maximum liability shall not exceed the amount paid for the relevant order.

12. Policy Updates

Angel Paws reserves the right to modify this Store Policy at any time without prior notice. Changes will become effective immediately upon publication on the website.

Customers are encouraged to review this policy periodically.

13. Related Policies

For additional information, please refer to our:

  • Shipping Policy

  • Refund & Return Policy

  • Privacy Policy

  • Terms & Conditions

14. Contact Us

If you have any questions regarding this Store Policy, please contact us:

Angel Paws Customer Support

📧 Email: info@angelpaws.co.in

📱 WhatsApp: +91 9033316965

🕒 Support Hours: Monday to Saturday, 10:00 AM – 7:00 PM (IST)