Store Policy

Store Policy

Last Updated: July 20, 2026

Welcome to Angel Paws.

We are an online pet store committed to providing genuine pet products from trusted brands along with a convenient and reliable shopping experience.

By accessing our website or placing an order, you agree to the policies applicable to your purchase.

1. About Angel Paws

Angel Paws offers a curated range of products for pets, including:

  • Dog food and treats
  • Cat food and treats
  • Bird food
  • Fish Food
  • Grooming and care products
  • Health and nutritional supplements
  • Toys
  • Accessories
  • Other pet-care products

We aim to provide genuine products sourced through legitimate suppliers and trusted brand channels wherever applicable.

2. Product Availability

All products displayed on our website are subject to availability.

If a product becomes unavailable after an order is placed, Angel Paws may:

  • Offer a suitable alternative with the customer's approval;
  • Hold the order until stock becomes available; or
  • Cancel the unavailable item/order and issue an applicable refund.

3. Product Authenticity and Information

We make reasonable efforts to ensure that product descriptions, specifications, images, prices and other information displayed on our website are accurate.

However:

  • Product packaging may change from the images displayed online.
  • Manufacturers may update packaging, formulations or product information.
  • Colours may appear slightly different depending on the customer's screen/device.
  • Product descriptions may be updated from time to time.

Customers should always check the product packaging and manufacturer's instructions before using any product.

4. Prices

All prices displayed on Angel Paws are in Indian Rupees (INR).

Applicable taxes are included in the displayed price unless otherwise stated.

Shipping charges, where applicable, are displayed separately at checkout.

Prices, discounts and promotional offers may change without prior notice. The price applicable at the time the order is successfully placed will apply to that order.

5. Order Confirmation

After placing an order, you will receive an order confirmation.

An order confirmation acknowledges receipt of your order. Angel Paws reserves the right to cancel an order in situations including:

  • Product unavailability
  • Pricing or technical errors
  • Payment verification issues
  • Suspected fraudulent activity
  • Incorrect product information
  • Other legitimate operational reasons

If an order is cancelled after payment has been received, the applicable refund will be processed in accordance with our Return & Refund Policy.

6. Payment

Angel Paws currently accepts prepaid online payments through the payment methods made available at checkout.

Orders are processed after successful payment confirmation.

Payment information is processed through authorised payment service providers. Angel Paws does not store your complete card details on its own servers.

7. Customer Responsibilities

Customers are responsible for:

  • Providing accurate billing and shipping information;
  • Providing a valid mobile number and email address;
  • Reviewing their order before payment;
  • Checking product details before purchasing;
  • Ensuring that someone is available to receive the delivery; and
  • Using products according to the manufacturer's instructions.

8. Promotional Offers

Discount codes, coupons and promotional offers may:

  • Have minimum purchase requirements;
  • Have expiry dates;
  • Be applicable only to selected products;
  • Not be combined with other offers unless specifically stated; and
  • Be modified or withdrawn by Angel Paws.

The specific terms of an individual promotion will apply where they differ from this Store Policy.

9. Shipping

Shipping charges and delivery timelines are governed by our Shipping Policy.

Current standard shipping:

  • Orders below ₹599: ₹59
  • Orders ₹599 and above: Free shipping across India

10. Pet Food, Supplements and Healthcare Products

Pet food, treats, supplements and healthcare products should be used according to the manufacturer's instructions.

Angel Paws does not provide veterinary diagnosis or treatment.

For products intended to address a medical or health-related concern, customers should consult a qualified veterinarian before use.

11. Intellectual Property

All original content appearing on the Angel Paws website, including our logos, graphics, photographs, written content and website design, belongs to Angel Paws or its respective licensors.

No content may be reproduced, copied, distributed or commercially used without prior written permission.

12. Policy Updates

Angel Paws may update this Store Policy from time to time to reflect changes in our operations, products or applicable requirements.

The updated version will be published on this page.

13. Related Policies

Please also refer to:

  • Shipping Policy
  • Return & Refund Policy
  • Privacy Policy
  • Terms & Conditions
  • FAQ

14. Contact Us

Angel Paws Customer Support
Email: info@angelpaws.co.in
WhatsApp/Call: +91 90333 16965
Support Hours: Monday to Saturday, 10:00 AM–7:00 PM IST